How It Works
911eye does not require anyone to download and install an app. Instead it works via SMS text message or email. The dispatcher simply sends a text or an email to the smartphone of the caller. By clicking on the URL link contained within the text message or email, a secure ‘one-time-use’ live video stream is enabled (subject to handset compatibility). The stream allows the 911 dispatcher to see the incident, assess how serious it is and decide what and how many resources to deploy. Additionally the caller’s location, via GPS coordinates, are provided to the dispatcher.
Importantly, no footage is stored on the user’s device. And if the caller has poor signal, or the device doesn’t support video, they can opt to send still photo images instead.
When integrated into an agency’s Communications Center, the video captured by 911eye can be downloaded and stored in order to secure crucial evidence as an incident unfolds.
Although, public safety is of paramount importance and 911eye should be used at the discretion of the dispatcher based upon authorized operating procedures to ensure that members of the public are not placed at any risk when using the service.
- No app required – works on any smart device and operating system
- Confirms caller location via GPS coordinates, to speed response
- Secure, one-time-use link sent by SMS or email
- Real-time live video stream viewable by dispatch personnel or supervisors
- Maintains voice contact with caller while images are transmitted
- Still images available in lower signal coverage
- Secure cloud-hosted service and CJIS compliant
- Can reduce hoax call mobilizations